Please note that receipt of a duly signed Booking Form and payment of any required deposit by Voicescript constitutes authorisation for us to commence work on the Contract.
No refunds shall be permissible in respect of any deposit amounts paid once such work has commenced. You have the right to cancel the Contract within seven days of the date of your Transcription Booking Form should work not have commenced. Under these circumstances a refund of any deposit paid, less any expenses which may have been incurred by Voicescript, will be permitted.
Payments can be made via bank transfer (relevant account details will be found on our invoices) or by debit or credit card using our Make a Payment page. Please note that our invoices are issued on a 'cash payment' basis, and any payments made by credit card are subject to a surcharge of 3.2%. No additional charge will be payable in respect of debit card payments.
We regret that any work undertaken for overseas clients must be settled using either MasterCard or Visa (with details supplied at the outset when paying deposit) or by UK debit card only. A deposit payment will be taken by card at the outset and these details will be used to process subsequent invoices arising for that assignment. We regret that we no longer accept bank transfer due to deduction made by other banks during payment transfer.
We accept payment in £’s Sterling only. Any currency conversion costs are payable by the client.
For private individuals and overseas clients we ask that a deposit of 25% of anticipated costs be paid when commencing the assignment, with the balance becoming due immediately upon completion.
For UK businesses, there is no initial deposit, and our final invoice will be payable within 14 days of invoice production. For ongoing service provision, invoices for business will be raised at the end of each calendar month and are due for settlement within 14 days. Ad hoc work will be invoiced immediately upon assignment completion.
In respect of work undertaken for Universities, invoices will be dated as the commencement date of the assignment, and will be raised either at fortnightly intervals, or upon assignment completion, whichever occurs first. Settlement will be due strictly 30 days from the date shown on the invoice (the commencement date of the assignment).
Late payment charges will arise if settlement is not made within the specified timeframes – see our Terms and Conditions.
If you have a corporate style that you would like us to use, please send us your company templates in order that our output is seamlessly integrated within your system.
We are normally able to offer evening and weekend working when deadlines are tight, but a surcharge of 25% will be applied when we are asked to specifically accommodate this. We offer a service tailored to each client’s needs, and we will always strive to work to your completion requirements.
For your guidance our standard anticipated turnaround times are as follows:
Up to 45 mins audio – next working day
Up to 90 mins audio – two to three working days
Over 90 mins audio – please call to discuss
Whilst we are normally able to achieve turnaround within the timeframes stated, please note that if your assignment is time sensitive, please check completion estimates with us before file upload. For conference transcription or other multi-day event recordings, please call us to discuss completion timeframes as early as possible in order that we may schedule this work and allocate the necessary resources to ensure timely completion.
Whilst not directly affecting your quotation (as this is charged on a per recorded audio minute basis), as a rule of thumb, a one hour clear recording of a non-technical nature, with only one or two speakers, will take approximately four times the recorded length. If you add additional speakers, complex terminology or inferior recording quality, this increases turnaround time dramatically.
Each assignment recording is very unique in terms of content, number of speakers, rate of speech, whether any layering of speech is present, accents, background noise and quality of audio recording, and we therefore do ask that completion timeframes are considered as guidance only. See our Recording Guidelines for advice on minimizing transcription time.
Please complete our Quotation Request form and submit to us, or call us on 01275 791 184. Many factors can affect the time taken to transcribe recordings, see 'How long will it take to transcribe', and we do reserve the right to review our quotation should this differ dramatically from the information provided, or should the recording be unclear. Please provide as much detail as possible regarding the assignment in order that our quotation can be as accurate as possible.
Upon acceptance of our quotation, we ask that you complete a Transcription Booking form authorising us to commence work (this form is required for each new assignment), and this form will be supplied when confirming the quotation. If not, please contact us. Wherever possible we do ask that you contact us in good time in order that we can set aside resources to meet your deadlines. If you wish to use our secure File Upload facility, please click on the File Upload link.
Whilst we welcome the opportunity to work with overseas clients, we do not accept payment by bank transfer due to the transit charges which mean shortfalls in payment received by Voicescript, and we therefore now request that payment is made by MasterCard or Visa credit card (2.6% processing fee applies) or UK debit card.
No problem. We have a secure File Upload facility built into our website, whereby clients can send through those files which would normally be blocked by email systems.
Yes, we no longer accept recordings from cassette based recorders due to inferior audio quality. We are happy to work from mini disc if necessary, however the conversion of the recorded material into a digital format compatible with our digital transcription equipment will entail additional cost.
Although not automatically included for all assignment types, we can accurately code transcripts to the nearest second.
You dictate using a compatible digital recorder. You download the recordings to your PC via your manufacturer’s software and a USB cable.
Once the audio is downloaded you then upload the file to us using our secure server.
You will be supplied with personal log-on details when setting up your account with us. files are transmitted via our FIPS 140-2 compliant server and encrypted to this standard whilst stored on local computers.
Voicescript uses specialist digital transcription software to control the file playback and foot pedal operation. The Word document, produced in your company style where necessary, is uploaded to your personal folder on our secure server, from which you can download the document at your convenience.
Advances in dictation technology over the last few years have meant that digital recorders on the market today offer exceptional clarity of recording, easy transmission procedures, and a host of advanced dictation features that simply were not available from previous cassette-based units.
People who frequently travel abroad this means that they can continue to use their normal transcription provider wherever they may be, all they need is access to their laptop computer and an internet connection.
Compact file transfer enables fast transfer rates over the internet, saving you both time and money, and urgent files can be marked as high priority for the transcriptionist, ensuring that these are dealt with urgently.
Most digital recorders have the facility to insert new blocks of speech within a recording without overwriting the existing content – something never possible with cassette-based systems. The original speech file remains on your computer, providing a permanent audio record, and enables review of the transcript as soon as it is returned. No costly postal expenses, and no entrusting your original recordings to the postal system, your digital files can be with us in minutes, allowing us to get started straightaway.